Dispatch¶

Manage daily dispatch operations — assign drivers, track deliveries, and monitor equipment from one board.

Overview¶

The Dispatch page is the daily operations hub for dispatchers and managers. It shows all orders that are scheduled, dispatched, or in progress for the current week, organized by delivery date.

Date tabs — quickly jump between yesterday, today, tomorrow, or any day of the week
Status filters — filter by New, App. Made, or Dispatched
Equipment view — check chassis and trailer availability
Driver legs — see each driver's assignments for the day
Container tracking — check CN Rail, Termont, and MGT status directly from the board
Magic Driver Link — send drivers a link to auto-login and see their assigned orders

Quick Start¶

Go to Dispatch from the left menu.
The board shows today's dispatched orders by default.
Use the date tabs (Yesterday, Today, Tomorrow, Mon-Sun) to view other days.
Click the colored status circles to filter by New (red), App. Made (yellow), or Dispatched (green).

Access & Permissions¶

Role	Access
Admin / Manager	Full access
Dispatch	Full access
Accountant	View only

How to get there:

From the left menu, click Dispatch

The top of the Dispatch board shows day tabs:

Tab	Shows
Yesterday	Orders from the previous day
Today	Today's orders (default view)
Tomorrow	Tomorrow's scheduled orders
Mon – Sun	Individual day of the week
Any Date	All orders regardless of date
No Date	Orders without a scheduled date

For intermodal orders, additional sort tabs let you organize by:

Delivery — sort by delivery date (default)
ETA — sort by Earliest Time of Arrival
LFD — sort by Last Free Day
CUT — sort by vessel cutoff date

For ground orders:

Pickup — sort by pickup date
Delivery — sort by delivery date

Status Filters¶

Three colored circles at the top of the board filter orders by status:

Circle	Color	Status
	Red	New Orders
	Yellow	App. Made
	Green	Dispatched
	Black	Remove Filters (show all)

Click a circle to show only orders in that status. Click the black circle to clear the filter.

Dispatching an Order¶

To dispatch an order to a driver:

Find the order on the Dispatch board.
Select a Delivery Driver from the driver dropdown on the order row.
The order status changes to Dispatched.
The driver receives the order on their mobile device (or via Magic Driver Link).

Assigning Equipment¶

Click the equipment icon on the order row to open the Equipment Assignment Window. Select the chassis or trailer for the delivery.

Magic Driver Link¶

Once an order is Dispatched and a Driver is selected, a Magic Driver Link icon appears beside the driver name.

Click the icon to copy a link to your clipboard.
Paste the link into a messaging app or email and send it to the driver.
The driver clicks the link to auto-login and see all their assigned orders.

Container Status Filters¶

For intermodal orders, the Dispatch board shows additional container status filters:

Filter	Meaning
Pre-Pull	Container is being pre-positioned
Dropped @ Customer	Container delivered, awaiting unloading
Empty @ Customer	Unloaded container at customer site
Full @ Customer	Loaded container ready for pickup
Empty @ Yard	Empty container at the yard
Full @ Yard	Full container at the yard

Container Tracking from Dispatch¶

Track containers directly from the Dispatch board:

CN Rail — click the red train icon
Termont — click the blue ship icon
MGT — click the orange ship icon
Alerts — click the bell icon to view tracking alerts (with unread count badge)

For full details, see Container Tracking.

Driver Legs¶

Click the Legs icon to view a driver's delivery and pickup assignments for the day. This shows the sequence of stops the driver needs to make.

Searching the Dispatch Board¶

Use the search box at the top to filter by company name, container number, or driver name.

Search scope

The search only looks within dispatched orders on the current board. To search across all orders, use the search box on the Orders page instead.

FAQ / Troubleshooting¶

Order doesn't appear on the Dispatch board¶

Solution

The Dispatch board only shows orders for the current week by default. Check that the order has a delivery date set within the displayed range. Also verify the status — only orders with status New, App. Taken, or Dispatched appear.

Driver can't see their orders on mobile¶